1. Acceptance of Terms
By accessing or using Equinox Health Services' website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
2. Products and Services
We provide certified medical equipment and supplies for clinical and home care. All products are subject to availability. We reserve the right to modify or discontinue products without notice.
3. Ordering and Payment
Orders are placed via WhatsApp communication. Pricing is displayed in Kenyan Shillings (Ksh). Payment terms will be confirmed through our WhatsApp customer service. All sales are subject to our confirmation and availability.
4. Delivery and Shipping
We deliver medical equipment across Kenya. Delivery times are estimates and may vary based on location and product availability. Shipping costs, if applicable, will be communicated during order confirmation.
5. Returns and Refunds
Due to the medical nature of our products, returns are accepted only for defective or incorrect items. Refunds will be processed at our discretion and in accordance with Kenyan consumer protection laws.
6. Use of Website
You agree not to misuse our website, including but not limited to: interfering with site functionality, attempting unauthorized access, or using automated systems to access our content.
7. Disclaimer of Warranties
Our website and products are provided "as is" without warranties of any kind. We do not warrant that our site will be uninterrupted or error-free. See our Medical Disclaimer for specific limitations regarding product information.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
9. Governing Law
These terms are governed by the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.
Last Updated: May 26, 2026